01
Document-heavy intake
Unstructured boarding passes, screenshots, and expense receipts required time-consuming manual extraction.
Case study · Gyro · Travel tech · Aviation · Passenger rights
From a manual, document-heavy claims desk to an AI-run claim lifecycle.
Gyro helps air travelers claim compensation from airlines for delayed, canceled, or overbooked flights under international passenger rights regulations. NEROCUBE partnered with Gyro to transform a highly manual, document-intensive claims process into an AI-powered automated operation, from initial customer intake to automated carrier outreach and claim tracking.
Document IntelligenceAI AgentsIntelligent Automation
01 — Problem
Manual claims processing creates friction the business pays for
Processing flight compensation claims manually creates significant operational friction, high overhead, lost revenue opportunities, and slow resolution times.
02
Passive user intake
Travelers frequently miss eligible payouts because they don't know which past flights qualify.
03
Complex eligibility logic
Determining validity requires analyzing legal jurisdictions, airport disruption logs, and external factors like weather.
04
Friction and bottlenecks
Staff spent hours manually submitting claims through varied airline web portals and juggling fragmented tools.
02 — Solution
An end-to-end, AI-driven claim lifecycle
NEROCUBE designed and engineered a full-stack, AI-driven claim lifecycle environment. By combining custom web and mobile interfaces with intelligent agentic workflows, automated document pipelines, and proactive inbox scanning, we built an end-to-end operational platform that surfaces unclaimed compensation and converts unstructured passenger data into completed airline filings with minimal human intervention.
01
Customer-facing digital ecosystem and autonomous claim discovery
Cross-platform portal
Intuitive web and native mobile apps for uploading documents, receipts, and tracking progress in real time.
Automated inbox scanning
An AI feature that scans connected user emails to uncover past flight delays and automatically flag unclaimed compensation.
02
AI document intelligence and eligibility engine
Multi-document extraction pipeline
AI agents that parse boarding passes, e-tickets, and receipts regardless of layout or image quality.
Intelligent eligibility agent
An AI decision engine that evaluates legal jurisdictions, airport disruption reports, and weather data to classify claims.
03
Operational workspace and autonomous carrier integration
Operations control center
An internal workspace providing claim managers with audit trails, status tracking, and exception queues.
Outbound AI filing agents
Autonomous agents that submit claims directly into airline portals, web forms, and APIs.
Tracking and governance
AI agents that parse incoming airline emails to update dashboards, backed by deterministic rules and human-in-the-loop controls for complex edge cases.
03 — Outcomes
What changed
85%+
Reduced manual overhead
Automated initial data extraction, document classification, and eligibility validation.
Minutes
Time to filing, down from days
Compressed claim processing and carrier submissions from days down to minutes.
Revenue
Increased claim volumes
Unlocked new revenue by proactively discovering eligible claims inside user inboxes.
Capacity
Higher operational capacity
Scaled processed claim volume without adding administrative headcount.
Security
SOC 2 compliant
Built to strict enterprise security standards to protect sensitive passenger data and email integrations.
Reliability
Production governance
Delivered a reliable, monitored system combining agentic AI speed with human oversight.